Customer Support Center

Typically, your sleep study and diagnosis will determine which PAP machine is best suited to treat your sleep apnea or sleep condition. We have a wide variety of PAP machines and manufacturers to choose from and we will work with your Physician to dispense the best machine for you.

Choosing the right mask can be overwhelming, our PAP mask fitting software will make the process easy and effortless. If you haven't received a virtual mask fit, ask one of our experts to send you a link.

You can request a link via web-chat, which can be found in the bottom right corner of our website.

Absolutely! Traveling with your CPAP machine is convenient and recommended for maintaining your sleep apnea treatment. However, standard CPAPs can be bulky and cumbersome. To address this, we offer travel CPAP machines that are significantly smaller and lighter, making them easier to pack and carry. Just be sure you'll have access to electricity at your destination, or consider investing in a battery backup to ensure uninterrupted therapy.

We offer free shipping for orders greater than $49. Shipping options include: standard and express shipping via USPS, FedEx and UPS.

If an online order is placed by 3pm CST, we can typically ship it the same day.

Orders within the State of Texas usually arrive within 2 days of shipment for standard shipping.

We will provide a tracking number once your item ships.

Shipping & Returns Information

For online purchases, we accept returns of unopened items within 30 days of purchase for a full refund.

If your item is opened, we will exchange it for a similar item within the first 30 days, at no additional cost.

Shipping & Return Information

We accept most major insurance plans in Texas for qualified Home Sleep Tests and CPAP equipment.

We accept traditional Medicare for Home Sleep Tests only.

Online orders are cash or credit only. If you would like to use insurance for your order, please contact our team.

Online orders are cash or credit only. If you would like to use insurance, please contact us.

We accept most major insurance policies in Texas.

HSA/FSA payment options are available for most our products. If you are not sure, please ask our team!

We love to tell our story to anyone who will listen! To learn more about Our Story and to Meet Our Team, visit this link.

Blue Bell of course! We are in Texas after all. But if we have to be specific, here's our list in no particular order: Strawberry, Pralines & Cream, Tin Roof, Bride's Cake, Cookies & Cream, Cherry Vanilla, Mint Chocolate Chip, Moo-llinneum and Dr Pepper Float.

Don't tell anybody - but ice-cream is my before bedtime snack!

CPAPs maintain a constant air pressure during each inhalation, allowing your lungs to exhale without pressure. BiPAPs deliver different air pressure for both inhalation and exhalation.

Your sleep study and diagnosis will determine which machine is right for you and your sleep apnea severity.

CPAP pressure is measured in centimeters of water (cm H2O). It refers to the amount of air pressure delivered by the CPAP machine to keep your airways open during sleep.

Common CPAP pressure settings typically range from 4 to 20 cm H2O, though this can vary depending on the device and the individual's needs. The average CPAP setting is around 8 to 10 cm H2O.

It's important to note that these are just general guidelines. Your doctor will determine the right CPAP pressure for you based on a sleep study called a titration study. This study will monitor your breathing patterns while you sleep and adjust the pressure until it effectively prevents apneas and hypopneas.

Severity of sleep apnea: People with more severe sleep apnea may require higher pressure settings.

Anatomy of your upper airway: The size and shape of your airway can affect how much pressure is needed to keep it open.

Pressure tolerance: Some people may find higher pressure settings uncomfortable.

If you are using a CPAP machine, it is important to work with your doctor to find the right pressure setting for you. Using the wrong pressure setting can be ineffective or uncomfortable.

Most insurance providers will replace your CPAP machine every 3 to 5 years. Each providers policy is different.

If you are interested in getting a new machine, contact us and we will help with the insurance verification process.

A prescription from your physician is required for all sleep tests, CPAP & BiPAP machines and complete mask systems.

A prescription is not required for individual mask parts, accessories, batteries and sleep comfort items.

While snoring is a major indication of sleep apnea, snoring alone is not enough to diagnose. The only way to know for sure if you have sleep apnea is from a qualified sleep test.