PROBLEM
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POSSIBLE REMEDIES
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Unit will not turn on
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Make sure the unit is plugged into the live receptacle
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Ensure power cable is firmly attached to unit
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Motor is not running
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Clean or replace the air filter
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Make sure air inlets are not being obstructed
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Skin has become irritated where mask touches
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Headgear may be too tight and needs to be loosened
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Mask may be worn and needs to be replaced
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Contact Heartstrong for a re-evaluation of mask size and/or type or possible replacement of worn mask
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You may want to consider using a mask liner
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Dryness of throat or nose
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Add humidifier or increase the level of the humidifier
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Decrease room temperature
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Sore or dry eyes
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Re-Adjust headgear/mask or replace, if worn
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Contact Heartstrong for re-evaluation of mask size or type
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Noise level of machine has changed
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Air is coming from unit, when powered off
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This is normal when unit is cooling from use
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Nasal, sinus or ear pain
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Discontinue use and contact your physician or Heartstrong
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