PROBLEM

POSSIBLE REMEDIES
Unit will not
turn on

  • Make sure the unit is plugged into the live receptacle

  • Ensure power cable is firmly attached to unit
Motor is not running

  • Clean or replace the air filter

  • Make sure air inlets are not being obstructed
Skin has become irritated where mask touches

  • Headgear may be too tight and needs to be loosened

  • Mask may be worn and needs to be replaced

  • Contact Heartstrong for a re-evaluation of mask size and/or type or possible replacement of worn mask

  • You may want to consider using a mask liner

Dryness of throat or nose

  • Add humidifier or increase the level of the humidifier

  • Decrease room temperature
Sore or dry eyes

  • Re-Adjust headgear/mask or replace, if worn

  • Contact Heartstrong for re-evaluation of mask size or type
Noise level of machine has changed
Air is coming from unit, when powered off
Nasal, sinus or ear pain

  • Discontinue use and contact your physician or Heartstrong

 

IF YOU HAVE ANY QUESTIONS - PLEASE CALL 877-815-7300 OR CONTACT US VIA WEB-CHAT OR OUR ONLINE FORM