Troubleshooting PAP Issues

 PROBLEM

POSSIBLE REMEDIES

Unit will not
turn on

• Make sure the unit is plugged into the live receptacle

• Ensure power cable is firmly attached to unit

Motor is not running

• Clean or replace the air filter

• Make sure air inlets are not being obstructed

Skin has become irritated where mask touches

• Headgear may be too tight and needs to be loosened

• Mask may be worn and needs to be replaced

• Contact Heartstrong for a re-evaluation of mask size and/or type or possible replacement of worn mask

• You may want to consider using a mask liner

Dryness of throat or nose

• Add humidifier or increase the level of the humidifier

• Decrease room temperature

Sore or dry eyes

• Re-Adjust headgear/mask or replace, if worn

• Contact Heartstrong for re-evaluation of mask size or type

Noise level of machine has changed

• Contact Heartstrong for evaluation of unit

Air is coming from unit, when powered off

• This is normal when unit is cooling from use

• Clean or Replace Filter

• Contact Heartstrong for machine evaluations

Nasal, sinus or ear pain

• Discontinue use and contact your physician or Heartstrong